Return and refund policy

Most things bought here can be returned. Below: how long you have, what condition the item must come back in, who covers the return cost, and the refund timeline.

The return window

The window is 10 days from the day the parcel is delivered. Get your message to us inside it; the item itself can travel back afterwards.

Refund timing

Refunds are processed within 7 business days of the item arriving back and passing the condition check. Money returns by the route it came – or, for a Cash on Delivery order, to bank or UPI details you give us. Nothing is deducted; there is no restocking fee.

If you were charged twice

Paid twice for the same order? After we confirm the duplicate transaction, the extra payment is returned within 5 business days. It is handled independently of any return.

Items outside this policy

Exclusions are limited. Personalised or made-to-specification items cannot come back. Neither can clearance stock that the product page marks non-returnable. And where the packaging is part of the product, an item returned without it cannot be accepted.

What condition an item has to be in

• Unused and in its original packaging, with all parts and accessories included.
• The order invoice from the parcel sent back with the item.
• Items that have been used, installed, altered or washed cannot be accepted unless they arrived faulty.

On exchanges

On exchanges: we do not offer a direct exchange. The practical route is to return the item you have and place a fresh order for the replacement, so the second order ships without waiting for the first to come back.

Return delivery costs

It depends on why the item is coming back. A change of mind means the return delivery is arranged and paid for by you. If the item was damaged, faulty, wrong or incomplete and we confirm that, Pelivora Ledger covers or reimburses the return delivery cost – you should not be out of pocket for our mistake.

If the parcel arrives damaged

Email [email protected] inside 48 hours of the parcel arriving, with photos of the packaging and of what was inside. An unboxing video is strongly recommended and speeds this up considerably. After we have reviewed it, we arrange a replacement or a refund. No video does not mean no claim.

Returning stationery and furniture

A notebook that has been written in or a pen that has been used cannot be returned. Flat-packed furniture must come back unassembled in the original carton with all fixings – a part-built shelf unit cannot be resold. If a component is missing or damaged, contact [email protected] rather than returning the whole unit; we can as a rule send the part.

Warranty

We add no warranty of our own on top of what a product carries. A warranty stated on a product page applies per its terms; Pelivora Ledger does not extend or replace it.

Where returns go

Returns go to the business and order fulfilment address: Shop No.6B, Ayodhya Bypass Rd, opposite Sabzi Mandi, Mohan Nagar, Ayodhya Bypass, Bhopal, Madhya Pradesh 462022, India. Please contact [email protected] before sending anything back so the return is logged against your Order ID.