Contact Pelivora Ledger

One inbox, one phone line, answered by the people who pack the orders. Email is answered within one business day.

This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.

What to send us

• About an existing order: your Order ID and the order email you used. With those two we can find anything.
• Damaged, wrong or incomplete parcel: Order ID plus photographs of the parcel and its contents, within 48 hours of delivery. An unboxing video helps and is strongly recommended.
• Return request: Order ID and which item you want to return, within 10 days of delivery.
• Cancellation: Order ID, as early as you can – free of charge at any point before dispatch.
• Before you buy: tell us what you need it for and we can help you compare it with the specifications listed on the product page.
• Privacy request or complaint: [email protected] with your Order ID – see the Privacy policy.

Before you buy furniture

Shelf units are flat-packed and need assembly, and the assembled dimensions are on the product page. Measure the space including the depth before ordering – a unit that fits the wall but not the doorway is the most common problem we hear about.

What we can and cannot do

We can check where a parcel is, arrange a return, correct an address before dispatch, and tell you what is confirmed about a item from its listing. We cannot promise a delivery date – courier estimates are estimates – and we cannot confirm a specification that the product page does not state.

Tracking an order yourself

Use the Track your order page with your Order ID and order email. The courier tracking number is separate and arrives by email after the parcel leaves Bhopal.

If you have not had a reply

Check the spam folder of the address you wrote from – a reply with an order reference in it is sometimes filtered. If more than one business day has passed, write again and quote your Order ID.

Phone

The phone line is answered during the hours shown above. Outside those hours email is faster, because a missed call has no Order ID attached to it and takes longer to trace.