Cancellation policy

Cancelling costs nothing. Up until the moment a parcel is handed to the courier, an order can be cancelled free of charge – no cancellation fee, no restocking fee.

Refund after cancellation

Paid up front? The refund is issued within 5-7 business days back to the original payment method; bank and UPI clearing times then apply. Paid Cash on Delivery? Nothing was taken before dispatch, so there is no refund to make.

Cancellation by Pelivora Ledger

Sometimes we have to cancel: stock that is not actually available, a delivery address outside courier coverage, or a listing with a pricing error. In every instance you hear from us, and anything you paid is returned in full within 5-7 business days, with nothing held back.

How to cancel

Email [email protected] with your Order ID and the email address used on the order, or call +91 9685294659 during customer service hours. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Timing

Get in before 3:00 PM IST if you can – that is when same-day orders are processed. After the courier has the parcel the order cannot be cancelled; it is handled as a return instead (Return and refund policy).

Furniture orders

Flat-packed furniture is picked as full cartons and often booked onto a courier a day ahead, so a cancellation on furniture needs to reach us earlier than one on stationery.

Repeated refusal of COD parcels

If COD parcels from an account are refused at the door more than after, we may ask for prepayment on later orders. That is not applied silently – you would hear from us first.

If the courier already has it

After a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case it is returned to us and is refunded, or accept it and return it under the Return and refund policy.

Part cancellation

A single item can be removed from a multi-item order before dispatch. The refund covers that item, and the delivery charge is recalculated against the remaining order value.