Privacy policy

What follows is the whole of it – what Pelivora Ledger holds about you, why it is held, who else sees it, and how to get it changed or removed.

What is not collected

What is not here matters too. Because this store does not accept cards, no card details are collected or stored – there is purely no such data. UPI payments are authorised inside your own banking app, so your PIN never touches our systems.

Cookies

Essential cookies keep your cart and checkout working. The store does not run advertising or profiling cookies.

Who it is shared with

Your details go to the delivery partner handling your parcel, the payment processor, and the hosting provider – the three services needed to operate the store – plus anyone the law obliges us to tell. That is the complete list. No selling, no renting, no marketing lists.

How long it is kept

We hold order records for as long as returns, queries and accounting reasonably require, plus any period applicable law imposes.

Your rights

The Digital Personal Data Protection Act, 2023 (DPDP 2023) and the Information Technology Act, 2000 (IT Act 2000) give you four practical rights here: see what is held, have it corrected, have it erased where no legal duty requires us to keep it, and withdraw consent where processing rests on consent. Email [email protected] with your Order ID to use any of them.

What is collected

We hold your name, delivery address, phone number and email address because a parcel cannot be addressed or a query answered without them. We keep a record of what was ordered and when, so returns can be verified. Beyond that there is only the technical data any web server receives when a page loads.

Grievance contact

Privacy complaints go to the grievance contact: [email protected]. Being a small operation, Pelivora Ledger has not appointed a separate named officer – the person who runs the shop deals with these directly and acknowledges within one business day.

Security

Pages are served over HTTPS and order records are reachable only by the people who fulfil and support orders. We will not claim the arrangement is impregnable – no system is.

Changes

If this policy changes, the updated version is published on this page.

Marketing

We do not run a marketing list. If you receive email from us it will be about an order you placed or a question you asked, not a promotion.

If something goes wrong

If order data is exposed in a way that could affect you, we will contact the people affected at the email address on the order and describe what happened and what we have done about it.