Shipping policy
This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.
Packing happens at our Bhopal address. If your order reaches us before 3:00 PM IST on a working day it as a rule goes out that day. Later than that and it joins the following business day. Sundays and public holidays are not working days for dispatch.
Delivery area
Delivery is India-wide and India-only – we do not ship outside the country.
Delivery timeline
Two things add up to your delivery time – the days we need to pack, and the days the courier needs to travel. They are listed separately so the arithmetic is visible.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
They are estimates, not guaranteed delivery dates – a courier delay or a local disruption changes the arithmetic.
The cost of delivery
Two rates, nothing else: ₹49 flat under ₹999, and free delivery from ₹999 upwards. There is no per-item charge and no surcharge by region. The applicable amount appears before checkout is completed.
Paying at the door
COD is offered on eligible orders and PIN codes and carries no additional fee. The delivery agent collects payment at the door. Where a PIN code is outside the COD network, checkout will not offer the option.
Tracking
When the parcel is collected from Bhopal you get an email with the courier’s tracking reference. Your Order ID is a different number, issued by us. Check status any time on Track your order.
Packing stationery and shelving
Pens and notebooks ship boxed. Bookshelves and console tables are flat-packed and heavy: they arrive as one or more long cartons, as a rule need two people to move, and a courier may ask for a signature. Please check a furniture carton for crush damage before signing.
If something is wrong on arrival
If a parcel arrives damaged, or the contents are wrong or incomplete, contact [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes the check faster. The Return and refund policy describes what happens next.
Questions about a delivery: [email protected] or +91 9685294659. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST