Track your order

Enter your Order ID and the order email you used at checkout to see the current status of an order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

Two different references, easily confused. The Order ID is ours – it is on your confirmation email and it is what you quote to us. The tracking number belongs to the courier, arrives by email after the parcel has left Bhopal, and is used on the courier site.

When tracking updates

For the first 1-2 business days the parcel is still with us being packed, so tracking stays quiet. From dispatch, allow 4-7 business days to metro cities and 7-11 business days to the rest of India – as estimates rather than promises.

Furniture deliveries

Bookshelves and console tables ship as long, heavy cartons, as a rule on a different service from a pen or notebook order. They often need a signature and two people to move.

If tracking has not moved

Scans lag; that is ordinary, and more so around weekends and holidays. Past two business days of no movement, email [email protected] with the Order ID and we take it up with the courier.

Questions: [email protected] · +91 9685294659 · Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Tracking shows delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours first, since couriers sometimes leave a parcel next door. If it is still missing, write to [email protected] with the Order ID within 48 hours of the delivery scan.